No Question without an Answer: Destinator FAQs
Questions that customers pose are valuable tips and hints. We’ll answer your questions
immediately.
In addition, we have created a list of the most frequently asked questions. If you have a
question please check and see if the question has already been answered in the list first. If not,
our service team will gladly be of service.
How do I know which mobile device is the best one for me?
The right device is very much dependant on the type of person you are.
Click here for more information >
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Where can I buy Destinator products?
Destinator is sold by our specialist resellers and discount markets.
Click here to find a list of
Destinator resellers.
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What do Destinator products cost?
Please ask your local reseller about
prices >
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What possibilities does Destinator offer to automatically avoid traffic jams?
The standard version, Destinator 6 for PDAs, offers the possibility of using Free TMC. TMC stands
for "
Traffic
Message
Channel", a radio data service which transmits traffic information.back to top
What does MAI mean?
MAI stands for
Map
Actuality
Index.
Whoever buys a navigation device should pay attention to how up-to-date the map material is.
It is often the case that the device is new but the map material is outdated. That is why
Destinator introduced the 'Map Actuality Index' (MAI) as an orientation guide. A small sticker with
the MAI logo shows which year the map material is from.
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Where can I find support downloads and updates?
Downloads are available to registered users in our protected web area. You can
login
or register here.back to top
Where can I register my product?
Once you have registered your product you will receive access to support downloads and updates.
Click
here to register here to take advantage of the best available support > back to top
I own a predecessor of. Where can I find out about upgrade possibilities?
Upgrades to Destinator 6 are available from your local reseller. Or just simply
click here >
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I own a predecessor of. Where can I find out about upgrade possibilities?
Upgrades to Destinator 6 are available from your local reseller. Or just simply
click here >
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Is there a support hotline which can answer any additional questions I might have?
Yes. Our hotline can be reached Monday-Friday from 9am to 6 pm (CET) under +49 (0) 1805 12 30
12*.
OF course, you can also reach us via fax under +49 (0) 1805 00 83 18 or via Email under
support-eu@destinatortechnologies.com.
Our support employees can advise you in the following languages:
German
English
French
Dutch
Spanish
Italian
Note for customers who have acquired Destinator software together with a navigation device
as part of a bundle:
In order to offer you the best possible support, the support contact can sometimes vary with
bundles. A number of Destinator partners have established their own support hotline and offer
hardware support and often support for the complete package. You can find out which hotline is
responsible for you by reading the packaging or the user amnual.
*
Pay-per-call service fees are charged to the telephone number from which the call was placed
and will appear on your monthly telephone bill. This may be a per-minute charge or a flat fee.
Please consult your local telephone company for details
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